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Call us for all your car needs! 763-389-9777

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • Napa Auto Care Center
  • ASE Master Auto Technician
  • Amsoil
  • Alldata
  • IATN
  • Car Care Aware

Testimonials

  • Thanks again to Craig and Chad at Saint's Automotive for preparing my Saab 9-3 Aero for my return trip home to Cambodia Town, Long Beach, California!! Thanks again to the Twin Cities Saab Club for the referral. I'm going to miss Minnesota!
    -Robert H.

  • Fantastic Service for my Saabs. Great staff with expertise and willingness to go the extra mile. I will only use Saints.
    -Steve W.

  • The guys go above and beyond to insure your satisfaction! Well beyond our expectations! Awesome service!
    -Mary S.

  • Saint's Auto does an amazing job. My Acura has had countless issues and they have all been figured out and repaired for good prices. Will continue taking car to Saint's for as long as I own it. Very friendly there and they don't try to screw you over like other places!
    -Keiden M.

  • I've been going to Saint's for over 10+ years, I had an Acura sports car, and currently have an Acura MDX. They have done a wonderful job of maintaining both over the years. Craig does an excellent job working the front desk and giving accurate quotes for the jobs I've had done. Dave the owner, is very knowledgeable, in dealing with some of the issues I have had over the years. One example was when my brake lines rusted out in my sports car (thanks to salt in MN), and another time was when my bluetooth was causing my battery to drain and would not start, after being parked at the airport for a week. These guys do a wonderful job of mainting my behicles, I have even had them give me quotes on working with my Chevrolet Silverado. Just need to have the down time to get the work done.
    -Bill B.

  • I just wanted to thank you for many years of great service. I've always felt confident with your accurate assessments of any issues with my car. I also appreciate your fair pricing and that you never have tried selling me service or parts I don't need.
    -Shirley C.

  • Exceptional quality and service. I drive from the twin cities to Princeton because of Dave's trustworthiness, honesty, reasonable prices, and quality of work. Highly recommend.
    -Zach S.

  • Saint's Automotive helped get my vehicle ready for a long drive to the west coast for a vacation. It was a great relief to know that everything was looked at and fixed so we could enjoy our vacation and lower our changes of breaking down along the way. They truly take pride in their work and their customer service is great!
    -Lori G.H.

  • I have been going here for years and have always been treated fairly. I moved to Plymouth and I still drive there any time my car needs anything! Dave is always extremely fair, caring, and very knowledgeable! I've never had any problems with this place and I wouldn't go anywhere else. I highly recommend it!
    -Kenzie M.

  • Great service, great workmanship and great guys! It is very reassuring to have a mechanic that is fair and that you can trust. I have been using Saints for over 10 years!
    -Mike E.

  • I just want to say thank you for taking such good care of my car over the past 20 some years. You are probably the most honest and trustworthy auto repair shop in Minnesota. One of my only regrets about moving to Michigan is that you are not moving too.

    I wish you much success and happiness in the years ahead.
    -Sandi G.

  • Very friendly and knowledgeable. Best place for my imports.
    -Connor B.

  • Saints Auto is a top quality service center. It is not always easy for me to walk into a service shop and feel comfortable, as I don't know much about vehicles. At Saints they put you at ease. They are very friendly and honest. They go above and beyond the call of duty. Recently I had my car serviced, just routine maintenance. Oil change, courtesy inspection. I had a musty smell in my vents, they totally resolved the issue. I feel when I leave there that my car is in top running condition. They are professional yet treat you like a friend. Thank you! Thank you Dave and Jeff!!
    -Teresa P.

  • Dave is the best! If you want an HONEST and fair guy that'll give you the real problem, and tell you what needs to be done right away and what can wait a little, this is where you want to be. I don't feel like I have to check anything out with my "motor head" friends because Dave is always honest with his customers.
    -Lynda P.